Truly advocated on my behalf and went that extra mile

“I approached Tina in a state of desperation regarding how I had been hounded by a housing association. I was being treated unfairly and harshly, and despite my best efforts they would not take my complaints seriously.

Tina was calm, professional and to the point. She collected the facts and compiled the evidence of my case. She collated it in such a way that it clearly highlighted that they were breaking their own policies and procedures and in so doing, their Practice was discriminatory for numerous reasons.

She presented the information in such a clear way, it was inevitable that they would have to take me and my complaints seriously.

I cannot thank Tina enough for all of the effort and the care that she put in to listening to me, the depths of the detail that she picked out and for the no nonsense approach she adopted with the organisation I had issues with. She truly advocated on my behalf and went that extra mile.

I would recommend Tina and Royles Ltd to anyone needing a professional and an expert in building cases, it is simply the icing on the cake that she can illicit the facts from you in such a caring and empathic way.

I will not hesitate to return to Royles Ltd should I ever need Tinas expert support again…apart from anything else, she’s lovely!”

Kelly Ferguson
Client-Focused Entrepreneur